Refund policy
Return and Refund Policy for Interior Design Services
At RevivaSpace, our goal is to provide exceptional interior design services that meet our clients’ unique needs. This refund policy sets out the terms for refunds in a fair manner for both parties.
1. Refunds Before Project Start
- Full Refund Before Project Start: If the client decides to cancel the project before any design work has begun, a full refund may be offered, minus any administrative and consultation fees if an initial assessment has been completed.
- Request Period: Refund requests must be submitted in writing before the project begins. This ensures the full refund is processed within this time frame.
2. No Refunds Once Project is Complete
- No Refunds After Project Completion: As our services are customized and tailored to each client, no refunds will be issued once the design project is completed and the final product has been delivered.
3. Dispute Resolution
- Revisions and Adjustments: If the client is not satisfied with the design before the project is finalized, adjustments may be made within the terms agreed upon in the service package. (Essential 0, Deluxe 1, Exclusive 2-3)
- Dispute Mediation: In the event of a disagreement over the project outcome, we offer a mediation process to address any concerns before the project is finalized and closed.
- 30 day Revisions: Revisions are only available for 30 days after the project starts (for example, if the project started on 1/1/2022, reviews will be available until 1/30/2022). If you want revisionsafter the 30 days, it will cost $80.
4. Refund Request Process
- Refund requests should be submitted in writing to revivaspace@gmail.com with project details and the reason for the request.
Note: This policy is subject to change based on updates to our services and operational needs. Clients will be notified of any changes.
